Eligibility profile
RoadmapHard requirements, soft preferences, and trait-based filtering.
Status
On the roadmap
This capability is designed and planned as part of the headless routing readiness work. The shipped strategies above are available today; this one is on the way.
How it works
A named matching policy over a governed trait plane — skills, licenses, certifications, languages, territories, products, compliance. Hard requirements eliminate, soft preferences boost, with explicit fallback and trait redaction, and a per-recipient match explanation.