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SLA deadline

Shipped

Deadline-aware routing that prefers recipients likely to beat the SLA.

Example

How SLA deadline decides — the pool is evaluated and the winner is assigned. Each strategy selects differently.

type == "lead"selectedTriggerNew LeadWebhookScoreSLA deadlineStrategyae-westscore 96ae-eastscore 81centralscore 73Assigned
▸ Show the code
// SLA deadline selects from the pool and assigns.
engine.Route(ductor.Route{
    Match:    `routable.type == "lead"`,
    Strategy: "sla_deadline",
    Pool:     "sales-team",
})
 
// Durable, observable, exactly-once.
decision, err := engine.Dispatch(ctx, routable)

Parameters7

sla_weightsliderdefault 10–10
load_penalty_weightsliderdefault 10–10
capacity_weightsliderdefault 10–10
response_time_weightsliderdefault 10–10
min_capacity_percentsliderdefault 00–1
catchall_modeenumdefault best_effort
best_effort · fallback · fail_closed
fallback_strategystringdefault smooth_weighted_round_robin

Cached parameter metadata — connect the engine for live defaults.

How it works

Scores recipients by deadline pressure, SLA quality, response time, load, and capacity, preferring those likely to beat ExpiresAt. CatchallAt sets a fall-through threshold with best-effort, fallback, or fail-closed behavior.

Explainable