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Medallia

Medallia connector for Ductor — available as both a trigger and a destination.

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Triggers

Example

A complete route that uses Medallia — an input is matched, scored by a strategy, assigned, and dispatched to Medallia.

type == "ticket" && priority == "P1"key →TriggerNew TicketWebhookAssignsla_deadlineStrategyon-callassignedmedalliaActionpagerdutycreate_incidentActionDelivered
▸ Show the code
// Triage a P1 ticket to the right on-call engineer.
engine.Route(ductor.Route{
    Match:    `routable.type == "ticket" && attrs.priority == "P1"`,
    Strategy: "sla_deadline",
    Pool:     "on-call",
    Then: ductor.Workflow{
        Mode: ductor.Async,
        Steps: ductor.Steps{
            ductor.Connector("medallia", "run"),
            ductor.Connector("pagerduty", "create_incident"),
        },
    },
})
 
// Durable, observable, exactly-once.
decision, err := engine.Dispatch(ctx, routable)

What you can build

Round-robin assignment

Distribute new leads fairly across the qualified pool.

Territory routing

Match leads to owners by region, segment, and capacity.

Enrich + create

Enrich the lead, then open the opportunity on the winner.

Authentication

OAuth2 client credentialsNo auth

Credentials are stored AEAD-encrypted at rest — usable by the engine, never readable back.

Actions

No actions on this connector.