AI-triage split
RoadmapSimple work to AI agents; complex or edge cases to human experts.
Status
On the roadmap
This capability is designed and planned as part of the headless routing readiness work. The shipped strategies above are available today; this one is on the way.
How it works
A recipe that routes routine, high-confidence work to AI agents and escalates complex or edge-case work to human experts — with an explicit human fallback on AI failure, refusal, or escalation.