Human & AI work assignment
RoadmapRoute work to humans, teams, queues, AI agents, or service accounts.
Status
On the roadmap
This capability is designed and planned as part of the headless routing readiness work. The shipped strategies above are available today; this one is on the way.
How it works
Routes work items to humans, teams, queues, AI agents, service accounts, or external systems as first-class candidates, reusing shared strategy contracts, eligibility, capacity, fairness, and shadow evaluation. Outputs single-winner, ranked-slate, or an explicit no-assignment.